Front Desk Concierge & Admin Support

RR Donnelley; New York (NY); On-site; USD 28,282 - 39,537; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Life insurance

Tuition assistance

Parental leave

Job summary

RR Donnelley is seeking a friendly Receptionist to cover the front desk, greet visitors, and provide general clerical support. Schedule: Monday through Friday, 9:00am–6:00pm.

You will manage multi-line calls, direct inquiries, and coordinate with staff to meet deadlines in a fast-paced corporate environment. Requirements include a high school diploma, at least two years of receptionist or administrative experience, strong customer service and communication skills, proficiency with Word and

Qualifications

• High school diploma or equivalent.
• Minimum of two-year receptionist, switchboard or administrative assistant experience required preferably in a banking, legal or large corporate environment.
• Exceptional customer service skills to effectively communicate with callers, visitors, client and coworkers.
• Ability and willingness to learn in-depth knowledge of the company to more efficiently handle calls and greet visitors.
• Ability to work in a fast-paced team environment.
• Ability to handle business matters with professionalism.
• Attention to detail with an emphasis on accuracy and quality.
• Intermediate computer skills including Microsoft Word and Excel.
• Ability to prioritize work to balance multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Self-motivated and the ability to multi-task.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner. Transfer calls to appropriate individuals.
• Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor’s arrival when necessary.
• Provide high level services to staff, clients and guests.
• Communicate with manager and client on job or deadline issues.
• Handle additional projects as assigned. Handle sensitive and/or confidential document and information.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Prioritize workflow.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Teamwork

Attention to detail

Professionalism

Time management

Self-motivation

Prioritization

Learning ability

Interpersonal skills

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

RR Donnelley is seeking a friendly Receptionist to cover the front desk, greet visitors, and provide general clerical support. Schedule: Monday through Friday, 9:00am–6:00pm.

You will manage multi-line calls, direct inquiries, and coordinate with staff to meet deadlines in a fast-paced corporate environment. Requirements include a high school diploma, at least two years of receptionist or administrative experience, strong customer service and communication skills, proficiency with Word and