Client-Facing Benefits Implementation Lead

CVS Health; Baton Rouge (LA); On-site; USD 47,000 - 122,000; Full time

Job summary

CVS Health is seeking a capable project manager to direct all aspects of self-funded client benefit plan implementations for new business. You will partner with internal and external stakeholders to proactively address critical implementation issues, ensuring customer expectations are consistently satisfied or exceeded and delivering value.

As the single point of contact for benefit plan implementation, you will coordinate deliverables, engage cross-functional teams, and develop strategies

Qualifications

• 2+ years Project management and Client facing experience.
• Negotiation and conflict resolution skills across various levels of the organization.
• Ability to remain flexible yet focused during stressful situations.
• Attention to detail and accuracy while focusing on overall project deliverables.
• Ability to express complex concepts in a clear and concise manner.
• Highly organized and able to quickly prioritize multiple assignments with high quality results.

Responsibilities

• Partner with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded.
• Acts as a single point of contact for benefit plan implementation.
• Mediates and coordinates resolution of all project deliverables and implementation related tasks.
• Develops and executes implementation strategy consistent with customer expectations.
• Ensures strategy is administered in accordance with all performance guarantee arrangements.
• Engages team members to follow through on their responsibilities.
• Evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations.
• Solicits and assesses internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process.

Job description

CVS Health is seeking a capable project manager to direct all aspects of self-funded client benefit plan implementations for new business. You will partner with internal and external stakeholders to proactively address critical implementation issues, ensuring customer expectations are consistently satisfied or exceeded and delivering value.

As the single point of contact for benefit plan implementation, you will coordinate deliverables, engage cross-functional teams, and develop strategies