Benefits Implementation Lead (Client-Facing)

CVS Health; Austin (TX); On-site; USD 47,000 - 122,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health in Austin, TX is seeking a project manager to direct all aspects of customer benefit plan implementations for self-funded, new business clients. You will partner with key internal and external stakeholders to address issues and ensure expectations are met or exceeded.

This full-time role requires 2+ years of project management and client-facing experience, plus strong negotiation and organizational skills.

Qualifications

• 2+ years of project management and client facing experience.
• Negotiation and conflict resolution skills across various levels of the organization.
• Ability to remain flexible yet focused during stressful situations.
• Attention to detail and accuracy while focusing on overall project deliverables.
• Ability to express complex concepts in a clear and concise manner.
• Highly organized and able to quickly prioritize multiple assignments with high quality results.

Responsibilities

• Partner with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded.
• Acts as a single point of contact for benefit plan implementation.
• Mediates and coordinates resolution of all project deliverables and implementation related tasks.
• Develops and executes implementation strategy consistent with customer expectations.
• Ensures strategy is administered in accordance with all performance guarantee arrangements.
• Engages team members to follow through on their responsibilities.
• Evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations.
• Solicits and assesses internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process.

Skills

Project management

Client facing

Negotiation

Attention to detail

Communication

Organization

Education

High School diploma or equivalent

Tools

Salesforce

Microsoft Teams

Excel

Outlook

Job description

CVS Health in Austin, TX is seeking a project manager to direct all aspects of customer benefit plan implementations for self-funded, new business clients. You will partner with key internal and external stakeholders to address issues and ensure expectations are met or exceeded.

This full-time role requires 2+ years of project management and client-facing experience, plus strong negotiation and organizational skills.