Client-Facing Account Support Specialist

CBRE Group, Inc.; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

CBRE Group, Inc. is seeking an Account Support Associate to deliver exceptional customer service and administrative support for a large business unit or account. The role focuses on managing contract services to meet client requirements and improve service delivery.

Responsibilities include handling inquiries, onboarding vendors, billing, and monthly reporting, while ensuring compliance with health and safety standards and company processes.

Qualifications

• High School Diploma or GED with 3-4 years of job-related experience.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Advanced math skills including percentages, discounts, and markups.

Responsibilities

• Respond to client inquiries and ensure timely service delivery and satisfaction.
• Understand contract scope and ensure all work aligns with it.
• Be a financial and operational systems champion and suggest cost-saving opportunities.
• Coordinate and onboard vendors and manage sub-contractor paperwork.
• Review invoices, code cost centers, and prepare quotations and purchase orders.
• Review and approve maintenance billing invoices and projects per contracts.
• Respond to inquiries on financial reports and open POs.
• Deliver monthly reporting support for Contract and Business Unit Reviews.
• Assist with Health & Safety requirements and maintain QHSE documentation.

Skills

Customer service

Analytical thinking

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE Group, Inc. is seeking an Account Support Associate to deliver exceptional customer service and administrative support for a large business unit or account. The role focuses on managing contract services to meet client requirements and improve service delivery.

Responsibilities include handling inquiries, onboarding vendors, billing, and monthly reporting, while ensuring compliance with health and safety standards and company processes.