Client Experience & Workplace Engagement Lead

SPS North America; Town of Greenwich (NY); On-site; USD 72,000 - 78,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Benefits package

Job summary

SPS North America is seeking a Client Services Manager to lead the client experience and workplace services at our New York area site. You will oversee service delivery, events, and community engagement, driving a welcoming, productive environment for employees and guests.

Ideal candidates bring 5–7 years in client services/workplace experience, strong leadership and communication skills, and a track record in event planning and vendor management.

Qualifications

• Bachelor’s degree in Business, Hospitality, Marketing, or a related field preferred.
• 5–7 years of experience in a similar role, such as client services, workplace experience, facilities management, event management, concierge, hospitality, or front-of-house services.
• Previous management experience overseeing approximately 5–10 employees.
• Demonstrated leadership skills with the ability to influence, motivate, and develop people.
• Experience with event planning, budgeting, and marketing.
• Strong computer skills, including Microsoft Word, Excel, and PowerPoint.
• Excellent interpersonal and communication skills.
• Ability to communicate effectively and build positive relationships with employees, customers, vendors, and leadership at all levels.
• Strong organizational, planning, and project management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Own the overall client experience and workplace environment, ensuring the site remains safe, functional, welcoming, and visually appealing through regular assessments and effective management of vendors and contractors.
• Partner with customers to understand their business priorities and tailor service delivery and workplace initiatives to their needs.
• Serve as a primary point of contact for day-to-day client service delivery and site operations.
• Bring current workplace trends, innovative ideas, and best practices in workplace design, engagement, and experience to the site.
• Observe the workplace environment and culture to identify opportunities to improve the employee and guest experience across SPS service areas.
• Connect operational needs with service delivery to support the workplace strategy and create a positive experience for employees and customers.
• Advise customers and service teams on opportunities to create an environment that encourages creativity, collaboration, and productivity.
• Recognize and respond to the diverse needs of employees based on their roles, backgrounds, and cultures.
• Plan, coordinate, and deliver memorable workplace experiences and curated events.
• Develop and execute events such as service celebrations, wellness programs, multicultural events, recognition programs, and other employee engagement initiatives.
• Measure the success of events and client experiences using both quantitative and qualitative feedback.
• Prepare and present monthly client service reports, including event activity, ROI, and business benefits.

Skills

Interpersonal communication

Leadership

Project management

Organizational skills

Multitasking

Microsoft Office

Education

Bachelor’s degree (Business/Hospitality/Marketing)

Tools

Microsoft Word

Excel

PowerPoint

Job description

SPS North America is seeking a Client Services Manager to lead the client experience and workplace services at our New York area site. You will oversee service delivery, events, and community engagement, driving a welcoming, productive environment for employees and guests.

Ideal candidates bring 5–7 years in client services/workplace experience, strong leadership and communication skills, and a track record in event planning and vendor management.