Client Services & Operations Lead

SPS North America; New York (NY); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Comprehensive Benefits

Job summary

SPS North America is seeking a Client Services Supervisor in New York to lead day-to-day operations, manage client relationships, and drive financial performance. You will supervise a team, ensure KPI/ SLA compliance, and coordinate with SPS leadership to deliver outstanding service.

The role requires strong leadership, client management, and process improvement skills to maintain CSI and ESI performance while achieving pro forma P&L targets.

Qualifications

• Strong leadership and team coaching experience.
• Proven ability to manage client relationships and service delivery.
• Experience tracking KPIs, SLAs, CSI, and ESI.

Responsibilities

• Lead day-to-day operations for SPS accounts and ensure service delivery excellence.
• Manage client communications, escalations, and alignment with contractual requirements.
• Oversee payroll, billing, and accounts receivable processes and financial performance.

Skills

Leadership

Client relations

Project management

Budgeting

Payroll & billing

Job description

SPS North America is seeking a Client Services Supervisor in New York to lead day-to-day operations, manage client relationships, and drive financial performance. You will supervise a team, ensure KPI/ SLA compliance, and coordinate with SPS leadership to deliver outstanding service.

The role requires strong leadership, client management, and process improvement skills to maintain CSI and ESI performance while achieving pro forma P&L targets.