Client Experience & Workplace Lead

SPS North America Inc.; Greenwich, Northern (CT, KY); Hybrid; USD 72,000 - 78,000; Full time

Benefits offered by this job

Career growth

Learning & development

Bonuses

Paid time off

Benefits package

Job summary

SPS North America Inc. in Greenwich, CT, seeks a Client Services Manager to lead service delivery and workplace experience for our client and their employees, ensuring a safe, welcoming, and productive environment that supports collaboration and well‑being.

The role combines client partnership, events planning, community engagement, and frontline leadership. You will manage a small team, coordinate vendors, plan memorable workplace experiences, and continuously improve service quality and

Qualifications

• Bachelor's degree in Business, Hospitality, Marketing, or related field preferred.
• 5–7 years of experience in a similar role with 5–10 employees supervised.
• Strong leadership, influencing, and people development abilities.
• Experience with event planning, budgeting, and marketing.
• Excellent interpersonal and communication skills.

Responsibilities

• Own the overall client experience and workplace environment, ensuring safety, functionality, welcoming atmosphere, and vendor management.
• Partner with customers to tailor service delivery and workplace initiatives to their needs.
• Plan, coordinate, and deliver memorable workplace experiences and events.
• Lead service employees and ensure SPS standards, policies, and procedures are followed.
• Build community engagement and lead initiatives to improve the client experience.

Skills

Leadership

Project management

Communication

Customer service

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

SPS North America Inc. in Greenwich, CT, seeks a Client Services Manager to lead service delivery and workplace experience for our client and their employees, ensuring a safe, welcoming, and productive environment that supports collaboration and well‑being.

The role combines client partnership, events planning, community engagement, and frontline leadership. You will manage a small team, coordinate vendors, plan memorable workplace experiences, and continuously improve service quality and