Client Experience & Workplace Coordinator

SPS; New York (NY); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Paid Time Off

Bonuses

Job summary

SPS is seeking a Client Services Associate in New York, NY to deliver exceptional customer service and support to clients, employees, and visitors. You will represent SPS, ensuring requests are handled promptly and the workplace environment remains professional and organized.

The ideal candidate is service-oriented, professional, detail-focused, and proactive, with excellent communication skills and the ability to manage multiple priorities in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of customer service, hospitality, facilities, workplace services, office services, or related experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Professional, polished, and approachable demeanor.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient with Microsoft Office and comfortable learning client and company systems.

Responsibilities

• Serve as a professional and welcoming point of contact for clients, employees, and visitors.
• Provide responsive, courteous, and solution-oriented service.
• Receive, document, and coordinate client requests through the appropriate tracking system.
• Follow up on requests to ensure timely and satisfactory completion.
• Escalate issues or service concerns to the appropriate supervisor or manager.
• Maintain strong working relationships with clients and internal teams.

Skills

Customer service

Communication

Organization

Multitasking

Professionalism

Education

High school diploma

Tools

Microsoft Office

Job description

SPS is seeking a Client Services Associate in New York, NY to deliver exceptional customer service and support to clients, employees, and visitors. You will represent SPS, ensuring requests are handled promptly and the workplace environment remains professional and organized.

The ideal candidate is service-oriented, professional, detail-focused, and proactive, with excellent communication skills and the ability to manage multiple priorities in a fast-paced setting.