Client Services Lead - Operations and Team Coach

SPS North America Inc.; New York (NY); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Recognition Programs

Paid Time Off

Referral Bonuses

Comprehensive Benefits

Job summary

SPS Global Solutions in New York is seeking a Client Services Supervisor to lead daily workplace operations, support onsite teams, and manage client relationships. The role combines hands-on leadership with operational oversight in a fast-paced environment.

The ideal candidate balances people leadership with strong operational focus, can coach teams, monitor KPIs, and coordinate vendor performance to ensure service excellence for our clients in the New York area.

Qualifications

• 3–5 years of experience in workplace services, office operations, facilities, or related environments.
• 2–4 years of leadership experience managing teams of varying sizes.
• Previous supervisory experience preferred.
• Experience supporting workplace technology, facilities, or operational workflows preferred.

Responsibilities

• Oversee daily workplace operations and ensure service expectations are met.
• Maintain operational procedures and identify opportunities for process improvement.
• Monitor KPIs, SLAs, and monthly reporting metrics.
• Serve as an escalation point for operational, facilities, and technology-related issues.
• Supervise, coach, and support onsite team members.
• Assign responsibilities, communicate priorities, and provide performance feedback.
• Assist with onboarding, training materials, and team development initiatives.
• Support client relationships through regular communication and business reviews.
• Manage vendor partnerships and monitor service delivery expectations.
• Address service concerns and implement solutions when needed.
• Support payroll, billing, accounts receivable, and reporting deadlines.
• Assist with account budget forecasting and financial tracking.
• Maintain operational performance aligned with business objectives.
• Compliance & Standards: Maintain knowledge of workplace policies and complaint escalation procedures.
• Ensure adherence to company procedures, safety practices, and workplace standards.

Skills

Leadership

Client-facing

Organization

Problem-solving

Prioritization

MS Office

Independent work

Tools

Microsoft Office Suite

Job description

SPS Global Solutions in New York is seeking a Client Services Supervisor to lead daily workplace operations, support onsite teams, and manage client relationships. The role combines hands-on leadership with operational oversight in a fast-paced environment.

The ideal candidate balances people leadership with strong operational focus, can coach teams, monitor KPIs, and coordinate vendor performance to ensure service excellence for our clients in the New York area.