Client Experience & Studio Operations Lead

Barry's Bootcamp; Wainscott (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Barry’s Bootcamp is seeking a Client Operations Lead to drive studio sales, uphold hospitality standards, and support operations. You will mentor peers, maintain client relationships, and ensure a memorable in-studio experience across all interactions with clients and staff.

The role emphasizes teamwork, brand alignment, and maintaining cleanliness, with flexibility to work varied shifts and weekends in a fast-paced studio environment.

Qualifications

• Exceptional hospitality and customer service aligned with Barry's Mission, Vision and Values.
• Availability to work 4 to 5 shifts, including at least one weekend day.
• Strong communication and interpersonal skills to engage clients and staff.
• Able to maintain brand standards and contribute to a clean, welcoming studio environment.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS and maintain high service standards.
• Assess client needs, ensure quality of services, and monitor customer satisfaction.
• Build personalized client experiences through hospitality and studio amenities to influence sales and service.
• Be a brand ambassador, ensuring clients are warmly welcomed and have a memorable experience.

Skills

Hospitality

Customer Service

Weekend Availability

Communication

Empathy

Can-do Attitude

Team Collaboration

Adaptability

Attention to Detail

Professional Appearance

18+ Eligibility

Relationship Building

Job description

Barry’s Bootcamp is seeking a Client Operations Lead to drive studio sales, uphold hospitality standards, and support operations. You will mentor peers, maintain client relationships, and ensure a memorable in-studio experience across all interactions with clients and staff.

The role emphasizes teamwork, brand alignment, and maintaining cleanliness, with flexibility to work varied shifts and weekends in a fast-paced studio environment.