Client Experience & Studio Operations Lead

Barry's; San Francisco (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Barry’s in San Francisco is seeking a Client Operations Lead to drive studio sales and operations, delivering an exceptional in-studio experience. This introductory leadership role works closely with the studio team to maintain high standards of hospitality and communication, while acting as a positive brand ambassador for Barry’s.

You’ll mentor peers, support marketing initiatives, manage member data, greet customers, handle memberships and Fuel Bar service, and help keep the studio spotless

Qualifications

• Strong hospitality customer service skills and alignment with Barry’s Mission, Vision and Values.
• Availability to work 4 to 5 shifts, including a weekend day.
• Friendly, outgoing personality and enjoy social interaction.
• Enthusiasm for the studio and for the job.
• Must be a patient, courteous listener, able to show empathy.
• Cooperative manner with a focus on team culture.
• Ability to prioritize and work within a fast-paced environment.
• Attention to detail and care for the studio’s appearance and cleanliness.
• Professional appearance and behavior; excellent communication skills.
• Candidates must be at least 18 years or older to apply.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS.
• Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction.
• Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service.
• Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry’s brand.
• Serve as mentor, influencer and motivator of peers supporting all Barry’s initiatives, practices and policies.
• Develop constructive and cooperative working relationships with clients/staff, and maintain them over time.
• Assist clients, building individual connections, and providing direction with any questions or concerns.
• Communicating with studio leadership, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner.
• Deliver first class client experience or hospitality at all times.
• Greet, assist and check in customers.
• Respond to customer questions at the studio, per phone and email.
• Handle studio membership database, register new clients, receive membership payments and maintain client base.
• Support marketing initiatives including client data capture and accuracy, communication on events and campaigns.
• Motivate team and build positive morale in order to drive results through accountability and celebrating successes.
• Provides timely, same day coaching and feedback to team members and communicates recaps to their line manager appropriately.
• Deliver operational excellence in all studio processes.
• Ensure a clean and welcoming atmosphere at all times.
• Guide clients with regards to the latest studio promotions, membership discounts and/or special events.
• Deliver quality shakes and customer service in the Fuel Bar.
• Handle pre-orders and orders on the spot
• Custom to each customer’s needs.
• Maintain product knowledge for all studio retail operations.
• Participate in all relevant training and development programs and meetings as directed by Operations leaders.
• Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements.

Skills

Hospitality

Customer Service

Communication

Team Player

Flexible Schedule

Weekend Availability

Empathy

Attention to Detail

Professionalism

Job description

Barry’s in San Francisco is seeking a Client Operations Lead to drive studio sales and operations, delivering an exceptional in-studio experience. This introductory leadership role works closely with the studio team to maintain high standards of hospitality and communication, while acting as a positive brand ambassador for Barry’s.

You’ll mentor peers, support marketing initiatives, manage member data, greet customers, handle memberships and Fuel Bar service, and help keep the studio spotless