Studio Client Experience & Operations Lead

Barry's Bootcamp; Washington (District of Columbia); On-site; USD 48,000 - 62,000; Full time

Job summary

Barry's Bootcamp in Washington, DC is seeking a Client Operations Lead to drive studio sales and operations while delivering an exceptional in-studio experience. You will lead in absence of senior management, mentor peers, and ensure hospitality and brand standards across all client touchpoints.

The role requires flexibility for weekends and varied shifts, strong communication, and a passion for Barry's community. Join a fast-paced team focused on guest satisfaction and operational excellence.

Qualifications

• Strong hospitality customer service skills and alignment with Barry's Mission, Vision and Values.
• Availability to work 4 to 5 shifts, one being a weekend day.
• Friendly, outgoing personality and enjoy social interaction.
• Exhibits enthusiasm for the studio and for the job.
• Must be a patient, courteous listener, able to show empathy.
• Responding to clients request with a can-do attitude.
• Cooperative manner with a focus on team culture.
• Ability to prioritize and work within a fast-paced environment.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS.
• Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction.
• Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service.
• Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted, and have a memorable experience commensurate with the Barry's brand.
• Serve as mentor, influencer and motivator of peers supporting all Barry's initiatives, practices and policies.
• Develop constructive and cooperative working relationships with clients/staff, and maintain them over time.
• Assist clients, building individual connections, and providing direction with any questions or concerns.
• Communicating with studio leadership, peers: timely and efficient information sharing.
• Deliver first class client experience or hospitality at all times.
• Greet, assist and check in customers; respond to questions via phone/email.
• Handle studio membership database, register new clients, receive membership payments and maintain client base.
• Support marketing initiatives including client data capture and accuracy, communication on events and campaigns.
• Motivate team and build positive morale to drive results through accountability and celebrating successes.
• Provide timely coaching and feedback to team members; communicate recaps to line manager.
• Deliver operational excellence in all studio processes.
• Ensure a clean and welcoming atmosphere at all times.
• Guide clients on latest promotions, discounts and events.
• Deliver quality shakes and customer service in the Fuel Bar; handle pre-orders and on-site orders; customize to needs.
• Maintain product knowledge for all studio retail operations.
• Participate in training and development programs and meetings.
• Have flexibility with schedule, including weekends, holidays, morning or night shifts.

Skills

Hospitality

Customer service

Communication

Team collaboration

Brand ambassador

Schedule flexibility

Attention to detail

Patient listener

Job description

Barry's Bootcamp in Washington, DC is seeking a Client Operations Lead to drive studio sales and operations while delivering an exceptional in-studio experience. You will lead in absence of senior management, mentor peers, and ensure hospitality and brand standards across all client touchpoints.

The role requires flexibility for weekends and varied shifts, strong communication, and a passion for Barry's community. Join a fast-paced team focused on guest satisfaction and operational excellence.