Client Experience & Studio Operations Lead

Barry's Bootcamp; Village of Scarsdale (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Barry’s Bootcamp in Scarsdale, NY is seeking a Client Operations Lead to guide studio sales and daily operations, ensuring a warm, first‑class experience for every client. You’ll lead the team in the GM’s absence, uphold hospitality standards, and act as a positive brand ambassador.

This role emphasizes relationship building, coaching peers, and delivering consistent service while maintaining studio cleanliness, equipment readiness, and seamless member interactions.

Qualifications

• Hospitality and client service excellence required.
• Available to work 4–5 shifts including a weekend day.
• Strong communication and interpersonal skills.
• Ability to lead by example and motivate the team.

Responsibilities

• Greet clients and check in guests, ensuring a welcoming atmosphere
• Maintain studio cleanliness and coordinate with team for quality standards
• Support sales and membership processes to drive revenue
• Provide timely coaching and feedback to staff
• Collaborate with marketing on events and client communications
• Uphold Barry’s brand and culture in daily operations

Skills

Hospitality focus

Customer service

Communication

Team leadership

Brand ambassador

Sales support

Tools

POS system

Membership database

Job description

Barry’s Bootcamp in Scarsdale, NY is seeking a Client Operations Lead to guide studio sales and daily operations, ensuring a warm, first‑class experience for every client. You’ll lead the team in the GM’s absence, uphold hospitality standards, and act as a positive brand ambassador.

This role emphasizes relationship building, coaching peers, and delivering consistent service while maintaining studio cleanliness, equipment readiness, and seamless member interactions.