Client Experience Lead, Studio Operations

Barry; Charleston (SC); On-site; USD 45,000 - 70,000; Full time

Job summary

Barry’s Bootcamp in Charleston seeks a Client Operations Lead to drive studio sales and operations, ensuring an exceptional in‑studio experience with high hospitality standards.

The role partners with the studio team to deliver memorable client experiences, mentor peers, and uphold the Barry’s brand across all touchpoints, including events and promotions. This position requires flexibility with weekends and holiday shifts in a fast‑paced fitness environment.

Qualifications

• Experience in hospitality and guest services.
• Able to work 4–5 shifts including weekends.
• Excellent communication and interpersonal skills.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS and maintain operations.
• Assess customer needs, uphold quality standards, and monitor satisfaction.
• Support client experience with hospitality and studio amenities to drive sales and service.
• Be a brand ambassador, ensuring a warm welcome and memorable experience.
• Mentor peers, foster teamwork, and uphold Barry’s policies.
• Build long-term relationships with clients and staff, maintaining open communication.
• Deliver first-class client experience, greet and check in customers, and answer questions.
• Handle membership database, registrations, and payments accurately.
• Support marketing efforts with client data and event communications.
• Ensure studio cleanliness and a welcoming atmosphere at all times.
• Promote promotions, discounts, and special events to clients.

Skills

Hospitality

Customer service

Team leadership

Communication

Sales support

Job description

Barry’s Bootcamp in Charleston seeks a Client Operations Lead to drive studio sales and operations, ensuring an exceptional in‑studio experience with high hospitality standards.

The role partners with the studio team to deliver memorable client experiences, mentor peers, and uphold the Barry’s brand across all touchpoints, including events and promotions. This position requires flexibility with weekends and holiday shifts in a fast‑paced fitness environment.