Client Experience & Studio Operations Lead

Barry's Bootcamp; New York (NY); On-site; USD 60,000 - 76,000; Full time

Job summary

Barry’s Bootcamp in New York seeks a Client Operations Lead to partner with the studio team, prioritizing an exceptional guest experience while driving sales and operational efficiency. You will mentor peers, manage client relationships, and uphold Barry’s brand standards across all touchpoints, including the Fuel Bar and member services.

The role emphasizes a hands-on leadership stance, strong hospitality, and the ability to adapt in a fast-paced environment to support community engagement and

Qualifications

• Strong hospitality customer service aligned with Barry’s mission and values.
• Availability to work 4 to 5 shifts, including a weekend day.
• Friendly, outgoing personality with strong social interaction skills.
• Patient, courteous listener with empathy for clients.
• Ability to prioritize in a fast-paced environment.
• Maintain professional appearance and behavior.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS.
• Assess customer needs, maintain quality standards, and evaluate satisfaction.
• Support client experience with hospitality and studio amenities to personalize experiences and impact sales.
• Be an effective brand ambassador, ensuring warm welcomes and memorable experiences.
• Mentor, influence, and motivate peers across Barry’s initiatives and policies.
• Develop constructive relationships with clients and staff and sustain them over time.
• Assist clients, building connections and addressing questions or concerns.
• Communicate with studio leadership and peers promptly by phone, email, or in person.
• Deliver first-class client experience and hospitality at all times.
• Greet, assist, check in customers; handle memberships and payments.
• Support marketing initiatives including client data capture and event communications.
• Motivate team and maintain morale to drive results.
• Provide timely coaching and feedback to team; recap to line manager.
• Deliver operational excellence across studio processes and maintain cleanliness.
• Guide clients on promotions, discounts, and special events.
• Deliver quality shakes and customer service in the Fuel Bar; manage pre-orders and on-site orders.
• Maintain product knowledge for studio retail operations.
• Participate in relevant training and development programs; flexible scheduling including weekends.

Skills

Hospitality

Customer Service

Leadership

Communication

Teamwork

Shift Flexibility

Job description

Barry’s Bootcamp in New York seeks a Client Operations Lead to partner with the studio team, prioritizing an exceptional guest experience while driving sales and operational efficiency. You will mentor peers, manage client relationships, and uphold Barry’s brand standards across all touchpoints, including the Fuel Bar and member services.

The role emphasizes a hands-on leadership stance, strong hospitality, and the ability to adapt in a fast-paced environment to support community engagement and