Studio Client Experience Lead

Barry's; Carlsbad (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Barry’s is seeking a Client Operations Lead to ensure outstanding in-studio experiences and strong hospitality across the team. You will mentor colleagues, support studio sales, and act as a brand ambassador while maintaining high standards of service.

The role requires flexible scheduling, including weekends, and a proactive approach to guest satisfaction, operations, and communications within the Barry’s network.

Qualifications

• Strong hospitality customer service skills aligned with Barry’s mission.
• Available to work 4–5 shifts including a weekend day.
• Friendly, outgoing personality with social skills.

Responsibilities

• Lead studio operations in absence of senior management.
• Ensure a high-quality client experience and hospitality.
• Greet, assist, and check in customers.
• Maintain membership database and process payments.
• Support marketing events and client data capture.
• Maintain a clean, welcoming studio environment.
• Collaborate with studio team to drive sales and service.
• Provide timely coaching and feedback to team.
• Uphold Barry’s culture and brand standards.

Skills

Hospitality

Customer service

Team leadership

Job description

Barry’s is seeking a Client Operations Lead to ensure outstanding in-studio experiences and strong hospitality across the team. You will mentor colleagues, support studio sales, and act as a brand ambassador while maintaining high standards of service.

The role requires flexible scheduling, including weekends, and a proactive approach to guest satisfaction, operations, and communications within the Barry’s network.