Client Experience & Studio Operations Lead

Barry's; Virginia (MN); On-site; USD 42,000 - 65,000; Full time

Job summary

Barry's is seeking a Client Operations Lead to ensure outstanding in-studio experiences and to drive sales and operations. You will mentor peers, maintain brand standards, and manage client interactions with a focus on hospitality and efficiency.

Develop constructive relationships with clients and staff, support studio marketing, and ensure a clean, welcoming space while delivering quality customer service and smooth operations across all areas of the studio.

Qualifications

• Strong hospitality customer service aligned with Barry’s mission, vision and values.
• Availability to work 4–5 shifts, including a weekend day.
• Friendly, outgoing personality with strong communication and teamwork.
• Patient, courteous listener with can-do attitude and reliability.

Responsibilities

• Serve as studio leader in the absence of GM/AGM/COS and guide client experiences.
• Maintain quality standards, assess customer needs, and monitor satisfaction.
• Support marketing with events and client data capture.
• Greet, check-in and assist customers, manage membership processes and payments.
• Deliver first-class hospitality across the Fuel Bar and retail areas.
• Foster brand culture, coach peers, and build constructive relations with clients and staff.
• Ensure cleanliness and operational excellence across studio spaces and facilities.
• Provide timely coaching and feedback to team members and communicate with leadership.

Skills

Hospitality

Customer service

Communication

Teamwork

Leadership

Tools

Membership database

Job description

Barry's is seeking a Client Operations Lead to ensure outstanding in-studio experiences and to drive sales and operations. You will mentor peers, maintain brand standards, and manage client interactions with a focus on hospitality and efficiency.

Develop constructive relationships with clients and staff, support studio marketing, and ensure a clean, welcoming space while delivering quality customer service and smooth operations across all areas of the studio.