Client Experience Lead: Studio Operations & Hospitality

Barry's; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

Barry’s is seeking a Client Operations Lead to drive studio sales and operations with hands-on support. You’ll act as the studio leader in absence of senior leadership, uphold high hospitality standards, and ensure every client has an exceptional in-studio experience.

You’ll mentor peers, maintain client relations, assist with membership processes, and collaborate with the studio team to deliver first-class service.

Qualifications

• Strong hospitality customer service alignment with Barry’s mission and values.
• Availability to work 4–5 shifts, including a weekend day.
• Friendly, outgoing personality with social interaction skills.
• Enthusiasm for the studio and the job.
• Patient, courteous listener with a can-do attitude.
• Team-oriented, cooperative mindset and effective communication.
• Ability to thrive in a fast-paced studio environment.
• Attention to detail and care for the studio’s appearance and cleanliness.
• Professional image and behavior consistent with Barry’s brand.
• Excellent communication skills; 18 years of age or older.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS.
• Assess customer needs, maintain quality standards, and evaluate satisfaction.
• Support client experience with hospitality and studio amenities to build personalized experiences.
• Be brand ambassador, ensuring clients are welcomed and have a memorable experience.
• Mentor peers, support Barry’s initiatives, practices and policies.
• Develop constructive relationships with clients and staff, maintaining them over time.
• Assist clients, building connections and addressing questions.
• Communicate with studio leadership and peers promptly by phone, email, or in person.
• Deliver first-class client experience and hospitality at all times.
• Greet, assist, check in customers; respond to questions via phone and email.
• Handle memberships, process payments, and maintain client database.
• Support marketing initiatives and event communication.
• Motivate team and maintain morale to drive results.
• Provide timely coaching and feedback to team members.
• Deliver operational excellence across studio processes.
• Maintain a clean, welcoming atmosphere at all times.
• Guide clients on promotions, discounts, and events.
• Deliver quality shakes and customer service in the Fuel Bar.
• Handle pre-orders and tailor service to individual needs.
• Maintain product knowledge for studio retail and participate in trainings.

Skills

Hospitality

Shift availability

Outgoing personality

Studio enthusiasm

Active listening

Can-do attitude

Team player

Fast-paced

Detail oriented

Professional appearance

Communication

Age 18+

Job description

Barry’s is seeking a Client Operations Lead to drive studio sales and operations with hands-on support. You’ll act as the studio leader in absence of senior leadership, uphold high hospitality standards, and ensure every client has an exceptional in-studio experience.

You’ll mentor peers, maintain client relations, assist with membership processes, and collaborate with the studio team to deliver first-class service.