Client Experience & Studio Operations Lead

Barry's; Minneapolis (MN); On-site; USD 20,000 - 28,000; Full time

Job summary

Barry’s in Minneapolis, MN seeks a Client Operations Lead to drive studio sales and operations, delivering a premier in-studio experience and upholding hospitality standards across the team. You will mentor staff, coordinate with studio leadership, greet and assist clients, manage memberships and payments, and support events to grow the Barry’s community.

The role requires flexible scheduling including weekends, hands-on leadership in the absence of GM/AGM/COS, and a strong focus on customer

Qualifications

• Strong hospitality and customer service orientation in line with Barry’s values.
• Ability to lead and motivate a team in a fast-paced studio setting.
• Flexible schedule including weekends and holidays.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS.
• Maintain quality standards and customer satisfaction across services.
• Support client experience with hospitality and studio amenities to enhance sales and service.
• Greet, assist and check in customers; manage memberships and payments.
• Deliver exceptional client experiences and uphold branding across the studio.
• Provide timely coaching and feedback to team members.
• Ensure operational excellence in studio processes and cleanliness.

Skills

Hospitality

Customer service

Communication

Teamwork

Schedule flexibility

Brand ambassador

Mentoring

Problem solving

Job description

Barry’s in Minneapolis, MN seeks a Client Operations Lead to drive studio sales and operations, delivering a premier in-studio experience and upholding hospitality standards across the team. You will mentor staff, coordinate with studio leadership, greet and assist clients, manage memberships and payments, and support events to grow the Barry’s community.

The role requires flexible scheduling including weekends, hands-on leadership in the absence of GM/AGM/COS, and a strong focus on customer