Studio Client Experience & Operations Lead

Barry's Bootcamp; Santa Monica (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Barry’s Bootcamp seeks a Client Operations Lead to drive studio sales and operations, ensuring exceptional hospitality and communication. You will act as a brand ambassador, greet and assist clients, manage memberships, and support events with data-driven insights and teamwork.

The role emphasizes leadership in the absence of senior staff, collaboration with the studio team, and maintaining a welcoming, high-energy environment across all Barry’s initiatives.

Qualifications

• Strong hospitality customer service skills and alignment with Barry’s Mission, Vision and Values.
• Availability to work 4 to 5 shifts, including at least one weekend day.
• Friendly, outgoing personality and enjoy social interaction.
• Patient, courteous listener with empathy and can-do attitude.
• Able to prioritize in a fast-paced environment and maintain studio cleanliness.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS.
• Greet, assist and check in customers; respond to questions by phone, email or in person.
• Maintain client database and manage membership payments.
• Support marketing initiatives including client data capture.
• Deliver first-class client experience and maintain cleanliness and brand standards.
• Provide timely coaching and feedback to team members.
• Assist with studio maintenance and ensure equipment and spaces are clean.
• Build constructive relationships with clients and staff and sustain them over time.

Skills

Hospitality

Customer service

Communication

Team leadership

Shift flexibility

Job description

Barry’s Bootcamp seeks a Client Operations Lead to drive studio sales and operations, ensuring exceptional hospitality and communication. You will act as a brand ambassador, greet and assist clients, manage memberships, and support events with data-driven insights and teamwork.

The role emphasizes leadership in the absence of senior staff, collaboration with the studio team, and maintaining a welcoming, high-energy environment across all Barry’s initiatives.