Client Experience & Studio Operations Lead

Barry's; Tampa (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Barry’s is seeking a Client Operations Lead to drive studio sales and operations, ensuring an exceptional in-studio experience. You will work with the studio team to maintain hospitality standards and brand integrity, acting as a positive ambassador for the Barry’s community.

The role focuses on client experience, guest services, and operational excellence across customer interactions, memberships, and events.

Qualifications

• Strong hospitality customer service skills and alignment with Barry’s Mission, Vision and Values.
• Availability to work 4 to 5 shifts, one being a weekend day.
• Friendly, outgoing personality and enjoy social interaction.
• Exhibits enthusiasm for the studio and for the job.
• Must be a patient, courteous listener, able to show empathy.
• Responding to clients request with a can-do attitude.
• Cooperative manner with a focus on team culture.
• Maintain a professional appearance and behavior.
• Candidates must be at least 18 years or older to apply.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS
• Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction
• Support the client experience with hospitality and studio amenities to build personalized experiences
• Be an effective brand ambassador, ensuring clients are warmly welcomed and have a memorable experience
• Serve as mentor, influencer and motivator of peers supporting Barry’s initiatives
• Develop cooperative working relationships with clients/staff and maintain them over time
• Assist clients, building individual connections and providing direction with questions or concerns
• Communicate with studio leadership and peers in a timely manner
• Deliver first class client experience or hospitality at all times
• Greet, assist and check in customers
• Respond to customer questions at the studio, per phone and email
• Handle studio membership database, register new clients, receive payments and maintain client base
• Support marketing initiatives including client data capture and events
• Motivate team and build positive morale to drive results
• Provide timely coaching and recaps to line manager
• Deliver operational excellence in all studio processes
• Ensure a clean and welcoming atmosphere
• Guide clients on promotions, discounts and events
• Deliver quality shakes and customer service in Fuel Bar
• Handle pre-orders and orders on the spot
• Maintain product knowledge for all studio retail operations
• Participate in training and development programs and meetings
• Have flexibility with schedule including weekends, holidays, morning or night shifts

Skills

Hospitality

Customer service

Communication

Teamwork

Flexibility

Multi-tasking

Job description

Barry’s is seeking a Client Operations Lead to drive studio sales and operations, ensuring an exceptional in-studio experience. You will work with the studio team to maintain hospitality standards and brand integrity, acting as a positive ambassador for the Barry’s community.

The role focuses on client experience, guest services, and operational excellence across customer interactions, memberships, and events.