Client Experience Lead — Studio Operations

Barry's; Newport Beach (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Barry’s in Newport Beach is seeking a Client Operations Lead to support studio sales, hospitality, and daily operations. You will ensure an exceptional in‑studio experience, greet guests, process memberships, and assist in events and campaigns.

The role emphasizes brand alignment, cross‑team collaboration, and proactive customer service to drive results. You’ll work closely with studio staff to maintain high standards, manage the membership database, and provide timely coaching and feedback to

Qualifications

• Strong hospitality and customer service skills aligned with Barry’s mission and values.
• Availability to work 4 to 5 shifts, including a weekend day.
• Friendly, outgoing personality with ability to interact socially.

Responsibilities

• Lead studio operations in the absence of senior leadership and ensure first‑class client experiences.
• Greet, assist, check in customers and respond to questions via phone or email.
• Maintain membership databases, process payments and build client relationships.
• Support marketing initiatives, events, and campaigns with accurate data capture.
• Maintain a clean, welcoming studio environment and assist in equipment and facility upkeep.
• Communicate effectively with studio leadership and peers, providing timely updates.

Skills

Hospitality

Customer service

Communication

Team player

Availability weekends

Positive attitude

Job description

Barry’s in Newport Beach is seeking a Client Operations Lead to support studio sales, hospitality, and daily operations. You will ensure an exceptional in‑studio experience, greet guests, process memberships, and assist in events and campaigns.

The role emphasizes brand alignment, cross‑team collaboration, and proactive customer service to drive results. You’ll work closely with studio staff to maintain high standards, manage the membership database, and provide timely coaching and feedback to