Client Experience & Studio Operations Lead

Barry's Bootcamp; Georgia; On-site; USD 52,000 - 75,000; Full time

Job summary

Barry’s Bootcamp is seeking a Client Operations Lead to drive studio sales and operations while delivering exceptional in-studio experiences. You will act as a studio leader in absence of management, coordinate hospitality, client services, and daily operations to reinforce our brand standard and community values.

Responsibilities include greeting and assisting clients, managing memberships and payments, supporting marketing efforts, and coaching team members to maintain high service levels and

Qualifications

• Strong hospitality and customer service skills.
• Availability to work 4 to 5 shifts, including a weekend day.
• Friendly, outgoing personality with social interaction skills.
• Able to be patient, courteous listener and effective team player.
• Maintain professionalism and attention to studio appearance.

Responsibilities

• Act as studio leader in the absence of GM/AGM/COS.
• Enhance client experience through hospitality and studio amenities.
• Greet, assist, check in customers, and handle inquiries via phone, email, or in person.
• Deliver first-class customer service and ensure a welcoming atmosphere.
• Support marketing with client data capture and event communications.
• Maintain studio cleanliness and upkeep of common areas and Fuel Bar.
• Coach and motivate peers, sharing feedback with leadership.
• Maintain client database, register new clients, and process payments.

Skills

Hospitality

Customer service

Teamwork

Communication

Flexibility

Job description

Barry’s Bootcamp is seeking a Client Operations Lead to drive studio sales and operations while delivering exceptional in-studio experiences. You will act as a studio leader in absence of management, coordinate hospitality, client services, and daily operations to reinforce our brand standard and community values.

Responsibilities include greeting and assisting clients, managing memberships and payments, supporting marketing efforts, and coaching team members to maintain high service levels and