Client Experience Lead

Barry; Newport Beach (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Barry’s in Newport Beach is seeking a Client Operations Lead to drive studio sales, operations, and hospitality. You’ll ensure an exceptional in-studio experience, lead in absence of senior managers, and collaborate with staff to uphold Barry’s standards.

You will mentor peers, manage client relationships, and support marketing efforts while maintaining a clean, welcoming studio space and coordinating with leadership on events and promotions.

Qualifications

• Strong hospitality customer service skills.
• Availability to work 4 to 5 shifts, including a weekend day.
• Friendly, outgoing personality and enjoy social interaction.
• Enthusiasm for the studio and Barry’s brand.
• Must be a patient, courteous listener with empathy.
• Responding to clients with a can-do attitude.
• Cooperative manner with focus on team culture.
• Ability to prioritize in a fast-paced environment.
• Attention to detail and care for the studio’s appearance and cleanliness.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS.
• Assess customer needs and maintain quality standards for services.
• Support client experience with hospitality and studio amenities to build personalized experiences.
• Be a brand ambassador ensuring clients are warmly welcomed and have a memorable experience.
• Mentor and motivate peers supporting Barry’s initiatives and policies.
• Develop cooperative relationships with clients and staff; maintain them over time.
• Assist clients with questions; provide direction via phone, email, or in person.
• Deliver first-class client experience and hospitality at all times.
• Greet, assist and check in customers; respond to questions in person, phone, or email.
• Handle studio membership database, register new clients, process payments and maintain client base.
• Support marketing initiatives including client data capture and event communications.
• Motivate team and build morale to drive results with accountability.
• Provide timely coaching and share recaps with line manager.
• Deliver operational excellence in studio processes.
• Ensure a clean and welcoming atmosphere.
• Guide clients on promotions, discounts, and events.
• Deliver quality shakes and customer service in Fuel Bar.
• Handle pre-orders and on-spot orders; tailor to customer needs.
• Maintain product knowledge for all studio retail operations.
• Participate in training and development programs and meetings.
• Maintain schedule flexibility, including weekends and holidays.

Skills

Hospitality

Availability

Friendliness

Motivation

Active listening

Can-do attitude

Team player

Prioritization

Attention to detail

Tools

Job description

Barry’s in Newport Beach is seeking a Client Operations Lead to drive studio sales, operations, and hospitality. You’ll ensure an exceptional in-studio experience, lead in absence of senior managers, and collaborate with staff to uphold Barry’s standards.

You will mentor peers, manage client relationships, and support marketing efforts while maintaining a clean, welcoming studio space and coordinating with leadership on events and promotions.