Client Experience & Studio Operations Lead

Barry's; Roslyn Heights (NY); On-site; USD 28,000 - 30,000; Full time

Job summary

Barry’s in Roslyn Heights, NY seeks a Client Operations Lead to drive studio sales and exceptional in-studio experiences. You’ll work with the studio team to uphold hospitality standards and Barry’s brand values, acting as a positive ambassador.

The role emphasizes client engagement, merchandise, and smooth operations across daily activities. You will mentor peers, greet and assist clients, manage memberships and payments, and support marketing initiatives.

Qualifications

• Strong hospitality customer service skills and alignment with Barry’s Mission, Vision and Values.
• Availability to work 4 to 5 shifts, including a weekend day.
• Friendly, outgoing personality and enjoy social interaction.
• Exhibits enthusiasm for the studio and for the job.
• Patient, courteous listener with empathy.
• Cooperative team member with attention to detail.
• Ability to prioritize in a fast-paced environment.
• Maintain professional appearance and behavior.
• Candidates must be at least 18 years or older to apply.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS.
• Maintain quality standards for services and evaluate customer satisfaction.
• Support client experience with hospitality and studio amenities.
• Be a brand ambassador, ensuring a warm welcome and memorable experience.
• Mentor and motivate peers supporting Barry’s initiatives and policies.
• Develop cooperative relationships with clients and staff.
• Assist clients and provide directions with questions or concerns.
• Communicate with studio leadership timely and clearly.
• Deliver first-class client experience or hospitality at all times.
• Greet, assist and check in customers; respond to questions by phone and email.
• Handle membership database, registrations and payments.
• Support marketing initiatives including client data capture and events.
• Motivate team to drive results; celebrate successes.
• Deliver operational excellence in studio processes.
• Maintain a clean and welcoming atmosphere.

Skills

Hospitality mindset

Team player

Customer service

Weekend availability

Professional demeanor

Fast-paced environment

Job description

Barry’s in Roslyn Heights, NY seeks a Client Operations Lead to drive studio sales and exceptional in-studio experiences. You’ll work with the studio team to uphold hospitality standards and Barry’s brand values, acting as a positive ambassador.

The role emphasizes client engagement, merchandise, and smooth operations across daily activities. You will mentor peers, greet and assist clients, manage memberships and payments, and support marketing initiatives.