Client Experience Specialist - Veterinary Care

Banfield Pet Hospital; Lakewood (CO); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Student Debt Relief Program

Paid Time Off

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow, maximize veterinary team productivity, and ensure clear communication with clients and staff. The role emphasizes welcoming, educating, and supporting patients and their families.

Applicants should demonstrate strong customer service skills, the ability to multi-task, and a commitment to high-quality client care in a fast-paced environment.

Qualifications

• Fluent English with strong written and verbal communication skills.
• One year of related customer service experience preferred.
• Medical terminology training or healthcare background preferred.

Responsibilities

• Guide the flow of clients and pets through the hospital and promote services for productivity.
• Educate clients on wellness plans and preventive care.
• Assist with front-desk documentation and patient records in the system.
• Provide courteous, efficient service and schedule appointments as needed.
• Handle intake/outtake procedures and invoice generation.
• Support financial controls and opening/closing routines.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Multi-tasking

Problem Solving

Organizational Ability

Attention to Detail

Fluent English

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow, maximize veterinary team productivity, and ensure clear communication with clients and staff. The role emphasizes welcoming, educating, and supporting patients and their families.

Applicants should demonstrate strong customer service skills, the ability to multi-task, and a commitment to high-quality client care in a fast-paced environment.