Client Experience Specialist - Tax Season, Evenings & Weekends

H&R Block, Inc.; Harmonville (PA); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our Harmonville office. You will manage client check-in, schedule appointments, and support daily operations alongside tax professionals.

This in-person role offers training, opportunities to learn tax workflows, and a path into office leadership. Availability evenings and weekends during tax season is required.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Proficiency with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication

Multitasking

Team collaboration

Confidentiality

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our Harmonville office. You will manage client check-in, schedule appointments, and support daily operations alongside tax professionals.

This in-person role offers training, opportunities to learn tax workflows, and a path into office leadership. Availability evenings and weekends during tax season is required.