Client Experience Concierge (Evenings & Weekends)

H&R Block, Inc.; Spanish Fork (UT); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-ins, schedule appointments, and coordinate with tax professionals. This on-site, in-person role supports daily office operations and helps ensure a professional, welcoming client experience during tax season.

The position emphasizes confidentiality, teamwork, and strong communication. Evening and weekend availability is preferred to handle tax-season demand.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to engage clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and digital tools such as scheduling systems.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression
• Answer phone calls, schedule appointments, and match clients with the right tax professional
• Manage client check-in and intake processes, including document scanning and organization
• Maintain office organization and cleanliness to support a smooth client experience
• Collaborate with tax professionals and team members for seamless daily operations
• Handle sensitive client information with confidentiality and care

Skills

Customer service

Interpersonal communication

Multitasking

Attention to detail

Office software

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-ins, schedule appointments, and coordinate with tax professionals. This on-site, in-person role supports daily office operations and helps ensure a professional, welcoming client experience during tax season.

The position emphasizes confidentiality, teamwork, and strong communication. Evening and weekend availability is preferred to handle tax-season demand.