Client Experience Receptionist - Tax Season

H&R Block, Inc.; Lancaster (CA); On-site; USD 23,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, manage check-in and scheduling, and support daily operations alongside tax professionals.

This in-person role offers hands-on experience, with opportunities to grow into tax prep or leadership. Availability for evenings and weekends during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for teamwork and client service.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through in busy office settings.
• Comfort with basic computer programs (MS Office, scheduling tools).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the welcoming face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage check-in and intake: scanning and organizing documents.
• Maintain clean and organized office environment for smooth operations.
• Collaborate with tax professionals to ensure daily workflow runs efficiently.
• Handle confidential client information with discretion and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, manage check-in and scheduling, and support daily operations alongside tax professionals.

This in-person role offers hands-on experience, with opportunities to grow into tax prep or leadership. Availability for evenings and weekends during tax season is required.