Client Experience Specialist – In‑Person Receptionist

H&R Block, Inc.; Centralia (MO); On-site; USD 17,000 - 21,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Missouri to greet clients, answer calls, schedule appointments, and support daily office operations.

As the first impression, you will match clients with the right tax professional and help maintain a welcoming, professional environment. This in-person role requires strong communication, multitasking, and discretion with sensitive information, plus availability to work evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal communication

Multitasking

Office coordination

Education

High school diploma / GED

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Missouri to greet clients, answer calls, schedule appointments, and support daily office operations.

As the first impression, you will match clients with the right tax professional and help maintain a welcoming, professional environment. This in-person role requires strong communication, multitasking, and discretion with sensitive information, plus availability to work evenings and weekends during tax season.