Client Experience Specialist - In-Office Reception

H&R Block, Inc.; Sedalia (MO); On-site; USD 19,000 - 26,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling, check-in, and documents in a busy in-person office in Sedalia, MO. You will collaborate with tax professionals and support daily operations while maintaining a professional, welcoming environment.

The role offers evenings/weekends during tax season and a stepping stone into tax preparation or office leadership, with training and company support to grow your career.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Organization

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling, check-in, and documents in a busy in-person office in Sedalia, MO. You will collaborate with tax professionals and support daily operations while maintaining a professional, welcoming environment.

The role offers evenings/weekends during tax season and a stepping stone into tax preparation or office leadership, with training and company support to grow your career.