In-Person Client Experience Specialist

H&R Block, Inc.; Lebanon (MO); Sur place; USD 21 000 - 30 000; Temps partiel

Résumé du poste

H&R Block, Inc. in Missouri is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations in person.

You will coordinate scheduling, connect clients with the right tax professional, and help maintain a professional, confidential office environment. The role emphasizes strong communication, organization, and teamwork, with availability for tax-season evenings and weekends.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Connaissances

Interpersonal skills

Communication

Multitasking

Office software

Customer service

Formation

High school diploma

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block, Inc. in Missouri is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations in person.

You will coordinate scheduling, connect clients with the right tax professional, and help maintain a professional, confidential office environment. The role emphasizes strong communication, organization, and teamwork, with availability for tax-season evenings and weekends.