Client Services Receptionist — Tax Office

H&R Block, Inc.; Gladstone (MO); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking an in-person Seasonal Client Service Professional/Receptionist in Missouri. You will welcome clients, manage scheduling, and support daily office operations alongside tax professionals.

The role emphasizes strong interpersonal skills, multitasking, and confidentiality, with evening/weekend shifts during tax season. This position provides a stepping stone toward tax preparation or office leadership within a collaborative team.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills; professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication

Multitasking

Organization

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking an in-person Seasonal Client Service Professional/Receptionist in Missouri. You will welcome clients, manage scheduling, and support daily office operations alongside tax professionals.

The role emphasizes strong interpersonal skills, multitasking, and confidentiality, with evening/weekend shifts during tax season. This position provides a stepping stone toward tax preparation or office leadership within a collaborative team.