Client Experience Specialist - Front Desk & Scheduling

H&R Block, Inc.; Lake Lotawana (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block in Missouri is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, assist daily office operations, and support tax professionals during peak season.

This in-person role requires strong interpersonal skills, multitasking ability, and discretion with confidential information. Evening and weekend availability is expected during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail.
• Proficiency with basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, match clients with tax professionals.
• Manage client check-in and document intake.
• Maintain organized office for smooth operations.
• Collaborate with tax professionals to ensure daily workflow.
• Handle confidential client information with discretion.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Computer literacy

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Missouri is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, assist daily office operations, and support tax professionals during peak season.

This in-person role requires strong interpersonal skills, multitasking ability, and discretion with confidential information. Evening and weekend availability is expected during tax season.