Client Experience Specialist - Tax Office Front Desk

H&R Block, Inc.; Lexington (SC); Presencial; USD 17.000 - 21.000; Jornada completa

Descripción de la vacante

H&R Block in Lexington, SC is seeking a seasonal Client Service Professional / Receptionist who will greet clients, schedule appointments, and support daily office operations. This in-person role offers training and a path toward tax preparation or office leadership.

You will manage check-in, organize documents, and collaborate with tax professionals to ensure a smooth client experience. Evening and weekend availability during tax season is required. Join a supportive team and grow with us.

Formación

• Experience in fast-paced, client-centric environments is required.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools (Office/Teams).
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document scanning and organization.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Conocimientos

Interpersonal skills

Communication

Multitasking

Organizational skills

MS Office

Teams

Scheduling systems

Educación

High school diploma/GED

Herramientas

Microsoft Office

Scheduling systems

Descripción del empleo

H&R Block in Lexington, SC is seeking a seasonal Client Service Professional / Receptionist who will greet clients, schedule appointments, and support daily office operations. This in-person role offers training and a path toward tax preparation or office leadership.

You will manage check-in, organize documents, and collaborate with tax professionals to ensure a smooth client experience. Evening and weekend availability during tax season is required. Join a supportive team and grow with us.