Client Experience Specialist - Tax Office (Evenings/Weekends)

H&R Block, Inc.; Spring Hill (FL); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our local office in Spring Hill, FL.

You will greet clients, manage check-in, and help schedule appointments with the right tax professional, ensuring a smooth start to their visit. In this in-person role, you’ll support daily office operations, collaborate with tax professionals, and handle documents with care.

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Conocimientos

Customer service

Communication

Multitasking

Organizational skills

Microsoft Office

Teams

Scheduling systems

Team collaboration

Evenings/weekends availability

Educación

HS Diploma/GED

Herramientas

Microsoft Teams

Scheduling software

Descripción del empleo

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our local office in Spring Hill, FL.

You will greet clients, manage check-in, and help schedule appointments with the right tax professional, ensuring a smooth start to their visit. In this in-person role, you’ll support daily office operations, collaborate with tax professionals, and handle documents with care.