Client Experience Specialist - Tax Office (Evenings/Weekends)

H&R Block, Inc.; Jacksonville (AR); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in person at our Jacksonville office.

You’ll handle scheduling, routing client needs to the right tax professional, and contribute to a well-organized front desk. With training and support, this role can be a stepping stone into tax preparation or office leadership.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and present a professional first impression.
• Answer phones, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain organized, clean front desk and office area.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Team collaboration

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in person at our Jacksonville office.

You’ll handle scheduling, routing client needs to the right tax professional, and contribute to a well-organized front desk. With training and support, this role can be a stepping stone into tax preparation or office leadership.