Client Experience Specialist – Tax Office Reception

H&R Block, Inc.; Bellevue Second IV Precinct (NE); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations. You will coordinate scheduling and connect clients with the right tax professional, acting as the face of the office.

In a fast-paced, in-person environment, you will maintain a professional ambience, assist with document handling, and collaborate with tax pros to ensure smooth service during tax season. Evening and weekend availability is required.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle confidential client information with discretion.

Skills

Fast-paced environment

Interpersonal communication

Multitasking

Organization

Computer skills

Evenings/weekends availability

Education

High school diploma or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations. You will coordinate scheduling and connect clients with the right tax professional, acting as the face of the office.

In a fast-paced, in-person environment, you will maintain a professional ambience, assist with document handling, and collaborate with tax pros to ensure smooth service during tax season. Evening and weekend availability is required.