Client Experience Specialist - Tax Office (Evenings/Weekends)

H&R Block, Inc.; Orange Park (FL); Vor Ort; USD 17.000 - 21.000; Vollzeit

Zusammenfassung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in Jacksonville-area Florida. This in-person role provides an opportunity to learn tax services and advance toward tax preparation or office leadership.

You will manage scheduling, check-in, document intake, and collaborate with tax professionals while maintaining confidentiality and a professional office environment. Prior customer service experience is valued.

Qualifikationen

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and digital tools (Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless operations.
• Handle sensitive client information with confidentiality and care.

Kenntnisse

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Ausbildung

High school diploma/GED or equivalent

Tools

Microsoft Teams

Jobbeschreibung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in Jacksonville-area Florida. This in-person role provides an opportunity to learn tax services and advance toward tax preparation or office leadership.

You will manage scheduling, check-in, document intake, and collaborate with tax professionals while maintaining confidentiality and a professional office environment. Prior customer service experience is valued.