Client Experience Specialist - Front Desk & Reception

H&R Block, Inc.; Jensen Beach (FL); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. in Jensen Beach, FL seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers training and a pathway into tax preparation or office leadership.

You will work with tax professionals and team members to ensure a smooth client experience, handling confidential information with discretion and care. Evening and weekend availability is required during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Job description

H&R Block, Inc. in Jensen Beach, FL seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers training and a pathway into tax preparation or office leadership.

You will work with tax professionals and team members to ensure a smooth client experience, handling confidential information with discretion and care. Evening and weekend availability is required during tax season.