Client Experience Specialist – Tax Office (In-Person)

H&R Block, Inc.; Middleburg (FL); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage daily office operations in Jacksonville, FL. This in-person role supports tax professionals and helps ensure a welcoming, organized client experience.

You will answer phones, schedule appointments, handle check-ins, and coordinate with the team while maintaining confidentiality and a professional demeanor during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client interaction.
• Ability to multitask and manage multiple priorities.
• Organizational skills with attention to detail and follow-through.
• Familiarity with basic computer programs (Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer phones, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Communication

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage daily office operations in Jacksonville, FL. This in-person role supports tax professionals and helps ensure a welcoming, organized client experience.

You will answer phones, schedule appointments, handle check-ins, and coordinate with the team while maintaining confidentiality and a professional demeanor during tax season.