Client Experience Pro – Tax Office Receptionist

H&R Block, Inc.; Sturgis (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, and support daily office operations. The role offers hands-on training and potential growth into tax preparation or leadership within a tax office.

The position requires evenings and weekends during tax season and in-person, on-site work in a busy client-centered environment. You will collaborate with tax professionals to ensure a smooth client experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client service

Communication

Multitasking

Organization

Discretion

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, and support daily office operations. The role offers hands-on training and potential growth into tax preparation or leadership within a tax office.

The position requires evenings and weekends during tax season and in-person, on-site work in a busy client-centered environment. You will collaborate with tax professionals to ensure a smooth client experience.