Client Services Specialist — HR & Payroll Support

Paychex; City of Rochester (NY); On-site; USD 37,000 - 58,000; Full time

Benefits offered by this job

Medical coverage

Tuition reimbursement

401(k) + employer match

Adoption assistance

Virtual wellness classes

Job summary

Paychex in Rochester, NY, is seeking a customer service professional to support Paychex products via phone, email and chat. Under guidance, you will resolve client inquiries and maintain strong customer relations while learning processes and policies.

You will build product knowledge, identify opportunities for process improvement, document interactions, and mentor teammates. A Bachelor’s degree is preferred.

Qualifications

• Bachelor's degree preferred.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements.
• Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures.
• Identifies opportunities for process improvement and works with leaders to implement.
• Documents all interactions and maintains records accurately.
• Serves as a mentor for less experienced teammates.
• Performs data input, maintaining strong prioritization and organization.

Education

Bachelor's Degree - Preferred

Job description

Paychex in Rochester, NY, is seeking a customer service professional to support Paychex products via phone, email and chat. Under guidance, you will resolve client inquiries and maintain strong customer relations while learning processes and policies.

You will build product knowledge, identify opportunities for process improvement, document interactions, and mentor teammates. A Bachelor’s degree is preferred.