Client Experience Specialist - Seasonal, In-Person

H&R Block, Inc.; Dacula (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression for clients. In-person role handling scheduling, check-in, and office operations, collaborating with tax professionals to deliver a smooth experience for clients during tax season.

You will greet clients, route them to the appropriate tax specialist, manage documents, and maintain a clean, organized office. This seasonal position supports evenings and weekends as needed.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED or equivalent

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression for clients. In-person role handling scheduling, check-in, and office operations, collaborating with tax professionals to deliver a smooth experience for clients during tax season.

You will greet clients, route them to the appropriate tax specialist, manage documents, and maintain a clean, organized office. This seasonal position supports evenings and weekends as needed.