Seasonal Client Experience Receptionist

H&R Block, Inc.; Redford Charter Township (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients in person. Responsibilities include greeting clients, scheduling, and matching clients with the right tax professional during tax season.

The role focuses on in-office operations, client check-in, document handling, and teamwork with tax professionals to ensure a smooth client experience. Evening and weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate effectively with team and clients.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal communication

Multitasking

Organization

Tech literacy

Evenings/weekends availability

Education

High school diploma or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients in person. Responsibilities include greeting clients, scheduling, and matching clients with the right tax professional during tax season.

The role focuses on in-office operations, client check-in, document handling, and teamwork with tax professionals to ensure a smooth client experience. Evening and weekend availability during tax season is required.