Client Experience Specialist | Front Desk (Tax Season)

H&R Block, Inc.; Ironwood (MI); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients inside an in-person office. You will manage scheduling, support daily operations, and work with tax professionals to ensure a smooth experience.

The role emphasizes client service, confidentiality, and teamwork, with availability to work evenings and weekends during tax season. Training is provided to grow into tax prep or leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with clients and team members.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client service orientation

Interpersonal communication

Multitasking

Attention to detail

Team collaboration

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients inside an in-person office. You will manage scheduling, support daily operations, and work with tax professionals to ensure a smooth experience.

The role emphasizes client service, confidentiality, and teamwork, with availability to work evenings and weekends during tax season. Training is provided to grow into tax prep or leadership.