Client Care Specialist – Seasonal Reception & Scheduling

H&R Block; Fairdale (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments and help ensure every client’s needs are met across in-person, phone, and virtual interactions.

The role emphasizes strong customer service, multi-tasking, and organizational skills within a busy office environment, with duties spanning front-desk tasks to team support.

Qualifications

• Experience working in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help ensure all clients' needs are met during service, in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments and help ensure every client’s needs are met across in-person, phone, and virtual interactions.

The role emphasizes strong customer service, multi-tasking, and organizational skills within a busy office environment, with duties spanning front-desk tasks to team support.