Client Experience Specialist - Seasonal Front Desk (In-Person)

H&R Block, Inc.; Upper Township (NJ); On-site; USD 22,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will work with tax professionals, provide a welcoming experience, and handle documents with confidentiality.

This role offers hands-on training and can lead to opportunities in tax preparation or office leadership, with evening and weekend shifts during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate effectively with the team.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.
• High school diploma/GED or equivalent.
• Experience in hospitality, call center, customer service or medical industries.
• Experience in receptionist/front desk/administrative support, tax office or financial services.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organization

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will work with tax professionals, provide a welcoming experience, and handle documents with confidentiality.

This role offers hands-on training and can lead to opportunities in tax preparation or office leadership, with evening and weekend shifts during tax season.