Client Experience Specialist - In-Person Front Desk

H&R Block, Inc.

University City (MO)

Sur place

USD 17 000 - 22 000

Temps partiel

Il y a 2 jours

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Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person.

You will greet clients, answer calls, schedule appointments, manage check-in, and collaborate with tax professionals to ensure a smooth experience during tax season. The role emphasizes strong interpersonal skills, teamwork, and discretion with confidential information, with evening and weekend shifts required during tax season.

Qualifications

Experience in fast-paced, client-centric environments.
Strong interpersonal and communication skills.
Ability to multitask and manage competing priorities.
Organizational skills with attention to detail.
Proficient with basic computer programs and scheduling systems.
Availability to work evenings and weekends during tax season.

Responsabilités

Greet clients warmly and create a welcoming, professional first impression.
Answer phone calls, schedule appointments, and match clients with the right tax professional.
Manage client check-in and intake processes, including scanning and organizing documents.
Maintain office organization and cleanliness to support a smooth, professional client experience.
Collaborate with tax professionals and team members to ensure seamless daily operations.
Handle sensitive client information with confidentiality and care.