Client Experience Associate - Front Desk (In-Person)

H&R Block, Inc.; Brookings (SD); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage schedules, and support daily operations in person. This role offers exposure to tax professionals and potential growth into tax preparation or leadership.

You will handle check-in, document intake, and collaboration with the team to ensure a smooth, professional client experience. Evening and weekend availability during tax season is required.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication abilities.
• Able to multitask and prioritize tasks.
• Detail-oriented with organizational skills.
• Proficient with Microsoft Office/Teams and scheduling tools.
• Willing to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and present a professional office image.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning.
• Keep the office organized and clean to support client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Client-centric

Interpersonal skills

Multitasking

Organizational skills

Basic IT skills

Evenings & weekends

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage schedules, and support daily operations in person. This role offers exposure to tax professionals and potential growth into tax preparation or leadership.

You will handle check-in, document intake, and collaboration with the team to ensure a smooth, professional client experience. Evening and weekend availability during tax season is required.